AI Chatbot and Agent Documentation

Agent Commands

`end` Command

Description:
The end command is used to terminate the current conversation.

Behavior: - When end is typed in Slack, the conversation is closed. - No new messages can be sent in the chat room.

UI Message Displayed:

The agent has left the room and marked the conversation as resolved.

`history` Command

Description:
The history command is used to share the most recent chat history with the agent.

Behavior: - When history is typed in Slack, the latest chat history is shared with the agent. - The agent reviews the shared information before responding.

UI Message Displayed:

Your previous chat history has been shared with the agent. Please wait while the agent reviews your query.

How the AI Chatbot Works

Opening the Chatbot

Clicking on the Echo AI or Chat icon opens the chatbot window.
A chatbox is displayed where the user can enter a query.

Query Processing

The user enters a query.
The AI chatbot checks for available data:
- If data is available, the chatbot returns an answer.
- If data is not available, the chatbot provides two options:
  - Live Chat
  - Support Ticket

Live Chat Option

Connects the user with a live support agent.
Used for real-time assistance.

Support Ticket Option

Allows the user to create a support ticket.
The issue is recorded and handled by the support team later.

Chatbot User Interface Features

Maximize and Minimize

Maximize Button: Expands the chat window.
Minimize Button: Collapses the chat window while keeping the session active.

Delete Chat Icon

The Delete icon clears the entire chat history.
All previous messages are removed and the chat starts fresh.

Summary

end closes the chat and resolves the conversation.
history shares recent chat history with the agent.
AI chatbot answers queries when data is available.
If no data is found, users can choose Live Chat or Support Ticket.
Chat UI includes maximize, minimize, and delete chat options.