Frequently Asked Questions

I forgot my password. How can I reset it?

You can reset your password by clicking on the "Forgot Password" link on the Sign-in Screen.

I'm not receiving the code email for password reset. What should I do?

Check your spam or junk folder in your email account. If you still don't see the email, contact our support team for assistance with resetting your password manually.

I'm entering the correct username and password, but I can't log in. What could be wrong?

Double-check that your Caps Lock key is off and ensure you're entering your credentials correctly . If still issue persist, try clearing your browser cache and cookies or using a different browser.

I can't remember my username. How can I retrieve it?

Your username is typically your email address. If you can't remember which email address you used, contact our team for help in identifying your account.

I'm having trouble with two-factor authentication (2FA). What should I do?

Make sure you're entering the correct code from your SMS message. If you're still having issues, check that the time on your device is correct and try again. Contact support if problems persist.

This could be due to various reasons such as session timeouts, browser settings, or server issues. Try clearing your browser cache and cookies, or try using a incognito window.

I'm receiving a "Access Denied" error when trying to log in. What does this mean?

This error typically indicates that you don't have permission to access the page or resource. Ensure you're using the correct URL and contact support if the issue persists.

We use 3 layer encryption protocols to protect your login information. Don't Worry!!

How to add a Web App Icon to Your Phone's Home Screen?

To add an icon for this web app to your phone's home screen, follow the instructions provided in the attached videos.

Frequently Asked Questions